User Journey


Design Thinking – Persona Dev – Sketches

Observing usability sessions remotely is a great opportunity to make quick sketches of the participant’s journey as they describe use of a product or their behavior when engaging with a system.

These sketches are meant to quickly capture mood, emotion, quote, moments of difficulty, or moments of glory in the process. These are useful artifacts using design thinking methodology towards persona development.

Project Goals: Explore Behavior

  • Big Objective: All output is in support of collaboratively established business Goals
  • User Path: Finding, Hearing, Observing the User
  • User: Understand the user and accurately tell their unique story


Reads & References